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Maintaining Your Lash Extensions

The natural growth cycle of an eyelash lasts 60 to 90 days, with 2–5 lashes shedding daily. As one lash sheds, another grows in its place. To keep your natural lashes healthy and your extensions looking their best, we recommend scheduling a refill every 2–3 weeks.

Factors Influencing Longevity

The lifespan of your eyelash extensions depends on several factors:

  • Natural Lash Cycle: Extensions fall out as your natural lashes shed and regrow.

  • Skin Type: Oily skin can affect the adhesive bond, potentially reducing retention.

  • Home Care Routine: Proper aftercare helps extend lash retention.

  • Overall Habits: Rubbing, tugging, or neglecting aftercare may decrease longevity.

Fill Appointment Requirements

To qualify for any fill appointment, clients must have at least 20 fans remaining on each eye.

  • If fewer than 30 fans per eye remain or your appointment is scheduled after 31 days, the service will be charged at the full set rate.

  • You can opt for a longer fill time if you’ve experienced significant lash shedding and need additional coverage.

  • Week 1 (1–9 days)

          Extensions are still close to the lash line. 

  • Week 2 (10–16 days)

          Extensions have grown longer with your natural lashes. (Standard fill)

  • Week 3 (17–23 days)

          Many extensions may have grown out, requiring removal to prevent weighing down natural lashes.

          The adhesive bond weakens. (Full fill )

  • Week 4 (24–31 days)

          Significant Growth or Loss: By this time, your eyelash extensions will have grown out noticeably

          Extension Removal: Proper removal of grown-out extensions is crucial to prevent potential damage to your                      natural lashes. (Plus fill)

Warranty Policy

Our services reflect the time, products, and resources used. Therefore, full refunds are not offered. If you have concerns about your service:

  • Contact us within 48 hours of your appointment.

  • Depending on the situation, we may offer a 20-minute express fill to address concerns.

  • Concerns raised after 48 hours will require a full-price service.

The following will void your warranty:

  • Picking or Pulling Extensions: Disrupts the adhesive bond and damages hair follicles.

  • Immature Lashes: Extensions applied to immature lashes may fall off prematurely, especially if the client insisted on lashing them.

  • Makeup Residue: Arriving with heavy eye makeup, including mascara, eyeliner, or concealer, or foundation cream that cannot be fully cleaned.

Rescheduling & Cancellations

  • Clients are allowed 1 last-minute cancellation or reschedule (with less than 24 hours’ notice) per year, free of charge. If we ever need to reschedule your appointment on short notice, we’ll provide you with one additional last-minute cancellation allowance in return.

  • Cancellations made less than 24 hours before your appointment, no-shows, or last-minute rescheduling will result in the forfeiture of your deposit. A new deposit will be required to book any future appointments.

  • Future bookings will not be accepted from clients who repeatedly cancel late, arrive late or fail to show up.

  • Please notify us if you expect to be late. We offer a 15-minute grace period for late arrivals. If you arrive beyond this time, we may need to reschedule your appointment if there isn't enough time to complete your service. A deposit will be required to book a rescheduled appointment

  • If we are ever running late for your appointment, we will ensure that you still receive your full scheduled time.

  • We reserve the right to refuse service to anyone.

Deposits

  • To secure your first appointment, a deposit via Zelle (469-878-6189 or 214-449-5893) is required. This deposit helps cover our time slot in case clients do not show up.

    • The deposit should be sent within 15 minutes to secure your appointment.

    • Your deposit will be credited toward the cost of your service.

    • Confirmation will be sent once the appointment is fully booked. If you haven't received a confirmation, please reach out to us to double-check.

Deposit Transfer Policy

  • Deposits are transferable 1 time only if the request is made at least 24 hours before the appointment.

  • Rescheduled appointments must occur within 90 days, or the deposit will be forfeited.

After-Hours Appointments

  • Appointments requested outside of regular business hours might incur a fee.

​Before Your Appointment

  • Avoid Caffeine or Stimulants: Refrain from consuming caffeinated or stimulant-based products before your appointment, as they may cause eye sensitivity.

  • Limit Phone Use: Talking on the phone can cause your eyes to flutter, making it challenging to apply eyelash.

  • Please gently remove any eye makeup before your appointment. This helps us make the most of your scheduled time and ensures better results accurately.

  • Please remove your contact lenses before your appointment, or bring moisturizing eye drops for comfort after the service..

During Your Appointment

  • Session Duration: Your appointment may take 1 to 2 hours to complete. During this time, your eyes will be taped down.

  • Limit Fluid Intake: To avoid interruptions, we recommend limiting fluids beforehand and using the restroom prior to your session.

Children Policy

  • If you are bringing children, please ensure they are accompanied by another adult.

  • We are not responsible for unattended children.

Pet Policy

  • In accordance with Plaza Park Salons guidelines, only service animals are permitted on the premises. Emotional support animals and pets are not allowed. If you have a service animal, please inform us in advance so we can accommodate you appropriately

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